Frequently Asked Questions

  • How do I sign up?

    Please sign up for our demo, so we would have some details about you to ensure that LendFusion® is the right product for you.

  • How long will it take to implement?

    It depends on how much customisation you require. Once the signup process has been completed, you are given an account to access. Our expert team will assist you in the setup of your account, e.g. product configurations, charges, documents and system preferences, and so on. Depending on your circumstances we can have you up and running within 2-4 months. In case of minimal functionality even 1 month would be realistic.

  • Why do you charge a setup fee?

    LendFusion® will assist you through the initial setup, from customising the system, to help you in setting up your loan process, products and charges. Since the amount of effort depends of the project scope then this is why we charge a nominal setup fee.

  • What are the payment terms?

    Usually we charge a monthly license fee.

  • Are there any hidden costs?

    There are no hidden costs! However, any third party integration costs are not included. Examples of these would be credit scoring queries or charges for SMS forwarding.

  • Is there any scheduled downtime?

    Yes, we plan maintenance every month after active working hours - we always notify you when and do it to minify impact to your customers.

  • What if the systems go down during work hours?

    Our systems are always monitored; technical support teams are notified of any issues as they happen, and they will respond immediately. You will be notified automatically of any problems and the resolution outcome.

  • Do you offer hosting yourself?

    No we do not, we use AWS (Amazon Web Services). The IT infrastructure that AWS provides to its customers is designed and managed in alignment with best security practices and a variety of IT security standards. The following is a partial list of assurance programs with which AWS complies:

    SOC 1/ISAE 3402, SOC 2, SOC 3

    FISMA, DIACAP, and FedRAMP

    PCI Level 1

    ISO 9001, ISO 27001, ISO 27017, ISO 27018

  • What if I need additional functionality?

    The request will be analysed, and if it benefits the LendFusion® community, then we will include it in the future development roadmap free of charge. If not, then we would need to charge additional fees for development and implementation.

  • Do you have an API for external connections/integrations?

    Yes, we do.

  • Can you import loan and customer data into LendFusion®?

    Yes, our team will do this for you.

  • How secure is my data?

    All communications between users and LendFusion® take place via a secure and encrypted channel. Your data is stored and handled in compliance with PCI and GDPR.

  • Do you provide technical support for LendFusion®?

    Yes. Depending on the SLA we offer dedicated specialists or general support. Additionally, our expert technical staff will be available by email or phone.

  • I'm not technically inclined. How difficult is LendFusion® to use?

    LendFusion® is a loan portfolio management application that is designed with the end user in mind. You can customise many of the software features to meet your unique loan management needs.

    Many lenders find that a brief demonstration of the product is all they need to begin using the product. However, if you need a more in-depth explanation of the software's features; then online help and a user's manual are available, not to mention on or off-site training for an additional fee.

  • I have several different types of loans. What kind of flexibility does LendFusion® offer?

    The beauty of LendFusion® is its ability to handle multiple loan types, with several qualifying criteria to suit. Our platform accommodates several payment and repayment schedules, all designed to meet your business and customer needs.

  • What makes LendFusion® better than the other loan servicing software systems on the market?

    Our customers tell us that LendFusion® is much more customisable and powerful than other packages they have used. LendFusion® can be configured to meet your unique needs. It is a powerful, highly efficient, feature packed loan management platform.

  • What are the advantages of using loan management software like LendFusion®?

    There are several key advantages. First, there are no additional licenses to purchase, software to upgrade or technical staff to hire, making it extremely cost-effective.

    Second, as you pay a straightforward flat monthly fee (dependent on your portfolio size), you can manage your business finances with greater ease.

    Third, since all data associated with our software is stored at AWS, you can be confident your data is secured and well-protected.

    Lastly, you can access the system from anywhere, provided you have an Internet connection and proper mandates.

The bottom line: Using LendFusion® is a cost-effective, profitable and easy way for you to access a very effective and secure loan management platform.