Customer Story: How LendFusion Helped Inde Credit Transition from Manual to Automated Loan Management

Inde Credit, a financial services provider, faced operational inefficiencies due to an unreliable loan management system.
Their existing LMS failed to meet their business needs, forcing them to revert to manual processes and spreadsheets as a backup. This hindered their ability to scale, automate workflows, and integrate essential third-party tools.
To overcome these challenges, Inde Credit partnered with LendFusion to implement a modern, automated loan management solution.
With a focus on workflow automation, third-party integrations, and a user-friendly interface, LendFusion provided Inde Credit with the technology to streamline their lending operations effectively.
Inde Credit’s Challenge
Before LendFusion, Inde Credit’s loan management process was fragmented. Their previous LMS lacked the necessary functionality and reliability, forcing them to rely on spreadsheets as a backup system.

This created several critical issues:
- High dependency on manual work, leading to inefficiencies and an increased risk of human error.
- Lack of automation, requiring staff to handle repetitive tasks manually.
- Limited integrations with third-party systems, making financial tracking and business intelligence difficult.
- A slow, outdated user interface that made loan management cumbersome.
Inde Credit needed a scalable, fully integrated loan management software that would eliminate these bottlenecks and allow them to automate key processes while enhancing operational efficiency.

Implementation: A Collaborative Approach to Building a Better System
The implementation process took approximately ten months, with a three-month intensive phase where the heavy lifting was completed.
Although the initial analysis phase took longer than expected, the project gained momentum once requirements were finalized. Inde Credit remained actively involved throughout the process, ensuring a collaborative and smooth transition.
A well-structured user onboarding plan was put in place to accelerate system adoption, ensuring that Inde Credit’s team could quickly familiarize themselves with the new platform.

Key Customizations: Meeting Inde Credit’s Unique Needs
Inde Credit had specific requirements that LendFusion tailored to their business model:
1. Advanced Loan Application Page
Unlike standard lending platforms, Inde Credit’s application process collects a vast amount of customer data. LendFusion built a customized application page designed to handle detailed borrower information efficiently.
2. Unique Loan Products & Interest Calculations
Inde Credit’s loan offerings required non-standard interest calculations, which posed a technical challenge. LendFusion customized the system to accommodate these requirements, ensuring that all calculations were accurate and automated.

3. Seamless Third-Party Integrations
Inde Credit needed to connect its LMS with multiple external software solutions, including:
- Local software providers for region-specific needs.
- Sage 200 for accounting, ensuring seamless financial reconciliation.
- Power BI for business intelligence, allowing for advanced reporting and data analysis.
LendFusion’s flexible API framework made these integrations smooth and scalable, enhancing Inde Credit’s overall business capabilities.

The Results: A Future-Proof System with Automation and Scalability
The new system went live in January, and while full adoption is still in progress, early results are promising:
- Improved UI and User Experience – LendFusion’s intuitive interface makes loan processing faster and more efficient.
- Enhanced Automation – Key workflows, including template generation and borrower communication, are now fully automated, reducing manual workload.
- Greater Potential for Future Development – With a modern, scalable platform, Inde Credit can continue enhancing automation and expanding integrations as needed.
- Reduced Reliance on Manual Work – The transition away from spreadsheets is already saving time and improving process accuracy.
Although Inde Credit is still in the process of fully onboarding users and migrating historical data, LendFusion has laid the foundation for long-term efficiency and growth.
Read more → 3 Reasons Lenders are Switching to LendFusion
What’s Next for Inde Credit?
With LendFusion now powering their lending operations, Inde Credit is well-positioned to scale with automation, enhance borrower experiences, and gain better financial insights.
The focus in the coming months will be on:
- Onboarding more users to maximize system adoption.
- Migrating data efficiently for a seamless transition.
- Building custom reports to gain deeper business insights.
By eliminating the inefficiencies of their previous LMS and manual spreadsheets, Inde Credit has taken a major step towards a fully automated, future-ready loan management system.
Here’s what Inde Credit’s Nicolas Megelas said about the collaboration:

“Implementing LendFusion has completely transformed the way we manage our lending operations.
Our previous system forced us to rely on spreadsheets, slowing us down and limiting growth.
With LendFusion, we’ve streamlined our entire loan management process, automated key workflows, and integrated seamlessly with Sage and Power BI.
The difference is night and day – we now have a future-proof system that enables us to scale efficiently and reduce manual work.”
LendFusion’s CEO, Andres Valdmann, has been pleased with the progress so far:

“Inde Credit came to us looking for a scalable, automation-driven solution after struggling with inefficiencies in their previous LMS. We worked closely with their team to build a tailored system that enhances their lending operations, from advanced application workflows to seamless third-party integrations. Seeing them transition from manual processes to a fully automated system is exactly why we built LendFusion – to empower lenders with technology that grows with them.”
About Inde Credit
Inde Credit is a lending institution focused on providing innovative financial solutions to its customers. By leveraging data-driven decision-making and a borrower-first approach, they strive to deliver seamless and transparent lending experiences.
About LendFusion
LendFusion helps lenders scale efficiently by automating loan management, reducing manual workloads, and integrating with key financial tools. With a modern, flexible LMS designed for customization, LendFusion empowers lenders like Inde Credit to streamline their operations and grow with confidence.
Want to see how LendFusion can help your business scale?
Book a demo today and discover the future of automated lending.
